Shipping
As an internet business, we realise that shipping costs can sometimes turn a bargain into a somewhat less attractive purchase. As such, we have tried to find a solution that works fairly for both you and us. We want you guys to be happy with the products you order and shipping charges incurred in getting your order delivered.
We have standard shipping charges set into our website and we’ve tried to make these as fair as possible. However, sometimes it just doesn’t seem to add up. If that happens just drop us a line and we’ll be happy to recalculate your freight cost on the time proven system of common sense. This way, you only pay for the shipping cost actually incurred.
See our SHIPPING section at the bottom of each page to get more specific details about shipping types, costs, etc.
Payment Methods
Credit Card (Visa, MasterCard only. we do not accept American Express).
Cheque (3 working days will be added to delivery time to allow for bank clearance)
Direct Deposit (for regular customers, corporations and government departments only)
Purchase Order/Invoice (14 day account for schools, government departments and major corporations only)
100% satisfaction, "No Hassle" Guarantee
We guarantee that you will be 100% satisfied with all of our products. If, for any reason, you are not satisfied with your purchase, return it in new or warrantable condition within 60 days and we will replace it or refund your purchase price (not including freight costs)...your choice. No hassle!
Obviously this guarantee can't apply to customised products though. So please be sensible and make sure you have everything 100% correct on your custom gear BEFORE you purchase. If unsure we will be happy to send you an email proof of your customised products for approval prior to printing.
Perfect Fit Guarantee*
If your new shoes, shorts, etc don't fit just right, give us a call, drop us an email or alert us by fax. Then return the unwanted product(s) to us and we will ship you the correct size immediately via our usual dispatch methods...FREE!
*(Available to Australian deliveries only. Cost of return to Australian Volleyball Warehouse is the responsibility of the customer.)
Back Orders
Any product not available at the time of ordering will be placed onto our backorder list. At this point the customer will be contacted by phone or email to alert them to the delay and discuss other products which may replace the original order. Any product on the backorder list will be removed after 60 days and the customer will be notified of its unavailability. Backorders are charged at the time of ordering. Other items ordered will be shipped immediately, they will not be delayed by backorders. Once a backordered product becomes available it will be shipped via express mail at no extra cost to the customer.
Fax/Mail Orders
Customers who prefer to send their orders via fax or mail can do so with ease. Simply follow the usual checkout process and choose to confirm payment by fax. Please print out the order form provided and remember to include all relevant details.
School and Government Orders
Schools, government organisations and major corporations are welcome to make purchases on 14 day account when using an official purchase order. Simply follow the usual checkout process and choose to confirm payment by fax. Then print out the order form provided and fax this to AVW along with your signed purchase order. Please don't forget the purchase order to avoid any delays.
International Orders
International orders are always sent via insured airmail with Australia Post. Customers may choose between Economy Air or Express Air after considering cost and time implications.
See our SHIPPING section at the bottom of each page to get more specific details about shipping types, costs, etc.
Any customs, duty, tax and import charges incurred on international shipments are the responsibility of the buyer. Please ensure you are familiar with your local importation rules and charges to avoid any unexpected costs.
